Cpanel / Control Panel Access

Hetzner | Xneelo

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Terminating a hosting account & client

Terminating a hosting account & client

Make sure all outstanding accounts has been paid. Netcash - Cancel the debit order on Master list Delete recurring invoice - Check which domains and hosting accounts are listed on the invoice. A lot of clients have more than one domain/hosting. Get an alternative like...

Transferring a website to Lenomedia

Transferring a website to Lenomedia

Step 1: Get all the admin in place Send the debit order form Set up recurring invoice starting the 29th of that month with automatic sending. Let client know that you've sent him a debit order form he needs to fill out. Once you received signed document, set up the...

Debit orders / Netcash

How to setup a debit order for a new hosting client How to run a debit order batch How to check if a debit order did not go through

GoDaddy Support

GoDaddy Support

Side note... GoDaddy is the worst Before calling support about an existing account, get the following information: 1. Log into the clients' GoDaddy account > Click on the Person Icon at the top right to reveal Customer or Account info. 2. Click on view the pin. 3....

Hosting Rules and Standard Operating Procedures

Great hosting support is the standard on which all our clients will rate us. The moment a hosting problem arises, the client will forget how nice we are, how beautiful their website is and how great our other services are. Therefore it is of utmost importance that we respond quickly, effectively and provide a quick solution even if it is temporary. When emails are down, clients loose business.


  1. Respond Quickly – even if it is just to say that you are working on it and that you will update them ASAP.
  2. If you don’t understand the problem, call the client.
  3. If you can’t fix the problem, call the hosting company.
  4. If the hosting company does not pick up the phone, submit a support ticket.
  5. Do not use technical jargon with clients.
  6. Keep passwords secure.
  7. Always be friendly and respectful on the phone. 
  8. Give proper context to clients and limit back and forth between us and the client. Ex. when giving any kind of access to a client, give context and test those details yourself before giving it to the client.What not to do:
    Hi Emily

    Please use the following login for the amlslg_testsite database and cpanel:
    username: aslsm,elcuyyg_3
    password: SBslsojvHL5kW6758jjU

    What to do:

    Hi Emily

    Please use the following login for the amlslg_testsite cpanel.
    Cpanel link:
    username:    —–> the web address NOT ftp username

    password: SBslsojvHL5kW6758jjU

    Your new developer will have full access through cpanel to manage the database as well and get the necessary info he needs.

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