Cpanel / Control Panel Access

Call 0861 0861 08

Server Name
dedi284.cpt4.host-h.net

IP / A Records
197.221.0.170

DNS Record
Primary: ns1.host-h.net
Secondary: ns2.host-h.net

Interim Domains

http://domainname.com.dedi284.cpt4.host-h.net

Tools

 
 
 
Check were a clients’ website is hosted.
 

Hosting Rules and Standard Operating Procedures

Great hosting support is the standard on which all our clients will rate us. The moment a hosting problem arises, the client will forget how nice we are, how beautiful their website is and how great our other services are. Therefore it is of utmost importance that we respond quickly, effectively and provide a quick solution even if it is temporary. When emails are down, clients loose business.

 

1. Respond Quickly – even if it is just to say that you are working on it and that you will update them ASAP.
2. If you don’t understand the problem, call the client.
3. If you can’t fix the problem, call the hosting company.
4. If the hosting company does not pick up the phone, submit a support ticket.
5. Do not use technical jargon with clients.
6. Keep passwords secure.
7. Always be friendly and respectful on the phone. 
8. Give proper context to clients and limit back and forth between us and the client. Ex. when giving any kind of access to a client, give context and test those details yourself before giving it to the client.What not to do:
   Hi Emily
   Please use the following login for the amlslg_testsite database and cpanel:
   username: aslsm,elcuyyg_3
   password: SBslsojvHL5kW6758jjU
   Thanks

   
   What to do:
   
   Hi Emily

   Please use the following login for the amlslg_testsite cpanel.
   Cpanel link: control.amlsets.com
   username: amlsets.com    —–> the web address NOT ftp username

   password: SBslsojvHL5kW6758jjU

   Your new developer will have full access through cpanel to manage the database as well and get the necessary info he needs.

   Thanks